Support - Zevqulani VPN

1. Contact Support

Company: SynergyLink (HK) Limited
Email: xiulian@hksynergylink.com
Typical response time: 24–48 hours on business days

To help us resolve your issue faster, please include:

Your device type (iPhone or iPad) and iOS/iPadOS version;
Your Zevqulani VPN app version;
What you expected to happen and what actually happened;
Screenshots or error messages, if available;
Your network type (Wi-Fi or mobile data) and country or region.

Information sent to this address is user-initiated support information. It is used to respond to and resolve your request.

2. Manage Your Apple Subscription

Zevqulani VPN subscriptions are managed through your Apple Account. On iPhone or iPad, go to Settings → [your name] → Subscriptions, or use the official Apple subscription-management page below.

Manage Apple Subscription

Note: Deleting Zevqulani VPN does not cancel an active subscription.

3. Frequently Asked Questions

How do I connect?

Open Zevqulani VPN and tap the Connect button. The app will display its connection status when the VPN is connected.

Do you require an account?

No. Zevqulani VPN does not require account registration or sign-in.

Do you log my VPN activity or browsing history?

We do not store browsing history, visited websites or domains, DNS queries, VPN traffic content, connection timestamps, connection duration, selected VPN servers, traffic volume, or your original IP address in VPN activity logs. For details, review our Privacy Policy.

Why do I see ads?

Zevqulani VPN contains advertising provided through Google AdMob. Advertising and tracking practices are described in our Privacy Policy. You can review or change app tracking permission in iOS or iPadOS privacy settings.

The VPN connects, but an app or website still does not work. Why?

Some networks, apps, or websites may block VPN traffic, require additional verification, or limit availability by country or region. Try switching between Wi-Fi and mobile data, reconnecting, or selecting another available server. Zevqulani VPN does not guarantee access to any particular service or content.

4. Troubleshooting

4.1 Cannot connect

Check your internet connection by loading a website without the VPN.
Disconnect and reconnect inside the app.
Switch between Wi-Fi and mobile data.
Restart the app, then restart your device.
Update Zevqulani VPN to the latest version.
If the issue continues, email support with the details listed in Section 1.

4.2 Connection is slow

Reconnect to obtain another route or server.
Try another network; local routing can affect speed.
Close bandwidth-heavy apps and try again.
Compare performance with the VPN disconnected to check the base network.

4.3 App crashes or freezes

Force close the app and reopen it.
Update the app to the latest version.
Restart your device.
If needed, reinstall Zevqulani VPN. Reinstalling does not cancel a subscription.

5. Privacy and Advertising

Zevqulani VPN is designed not to store VPN browsing activity. The app also uses third-party advertising, analytics, crash-reporting, and push-notification services as described in our Privacy Policy.