1. Scope and Controller
This Privacy Policy explains how SynergyLink (HK) Limited ("SynergyLink," "we," "us," or "our") handles information when you use Zevqulani VPN on iPhone or iPad, contact support, view advertising, or use related app features.
2. Information We Process
2.1 No Account Registration
Zevqulani VPN does not require you to create an account, sign in, or use Sign in with Apple.
2.2 Service Identifier and Cloud Settings
The Service uses a server-side identifier and may store app settings in the cloud so that the Service can operate and maintain your preferences. These records are used for service delivery, configuration, reliability, security, and abuse prevention. They are not intended to identify you by name.
2.3 Support and Feedback
If you voluntarily contact us or submit feedback, we receive the information you choose to provide, such as your email address, message, screenshots, app version, device type, operating-system version, and diagnostic details. Your email address is collected only when you actively submit support or feedback; it is not used as an account credential. We use this information to respond to and resolve your request. Support emails are deleted after the issue is resolved, subject to any limited retention required for security, legal compliance, or dispute handling.
2.4 VPN Service Data
We do not store the following in VPN activity logs:
- Your original IP address;
- Connection timestamps or connection duration;
- The VPN server location you select;
- Traffic volume;
- Websites, domains, or browsing history;
- DNS queries;
- The content of your VPN traffic.
Internet and VPN communications inherently require network systems to transmit technical addressing information while a connection is being established and maintained. Our statement above means that we do not intentionally write your original IP address into VPN activity logs or retain it as a record of your VPN use.
Our VPN infrastructure generates limited anonymous operational logs for service reliability, capacity management, troubleshooting, security, and abuse prevention. These operational records are not intended to record browsing activity or identify an individual user and are retained only for as long as reasonably necessary for those purposes.
2.5 Country-Based Routing
Country-Based Routing processes the technical routing signals needed to decide how supported traffic managed by the app should be routed. We use this processing to provide the feature and not to create a browsing profile. Zevqulani VPN does not guarantee access to any particular website, service, or content, and some traffic required by iOS or other system services may be handled outside the app's routing controls.
2.6 Advertising and Tracking
Zevqulani VPN displays advertising through Google AdMob, including personalized advertising where permitted. AdMob and its advertising partners may process information such as:
- Advertising identifiers, including IDFA where permission is granted;
- IP address and approximate location derived from it;
- Device model, operating-system version, language, app version, and technical identifiers;
- Ad requests, impressions, clicks, interactions, and fraud-prevention signals.
On iOS and iPadOS, we request permission through Apple's App Tracking Transparency framework before accessing data used to track you across apps and websites owned by other companies. You can deny the request or later change the permission in Settings → Privacy & Security → Tracking. Denying tracking permission does not remove all advertising, but it limits tracking-based personalization.
Google's handling of information is governed by its own policies. See Google Privacy Policy and How AdMob uses data.
2.7 Analytics, Crash Reporting, and Push Notifications
We use Firebase Analytics to understand app usage and improve features, and Firebase Crashlytics to diagnose crashes and stability problems. These services may process app-instance identifiers, device and app information, event data, crash traces, diagnostic data, and approximate technical information. We also use other analytics or crash-reporting tools and push-notification services for measurement, reliability, and delivery of app notifications. Such providers process information on our behalf or under their own privacy terms, depending on their role.
For information about Google's Firebase data practices, see Firebase Privacy and Security.
2.8 Purchases and Subscriptions
Payments are processed by Apple through the App Store. We do not receive your full payment-card details. Apple may provide us with transaction identifiers, product and subscription status, entitlement information, and related purchase data needed to activate paid features, restore purchases, prevent fraud, and provide support. Apple's handling of payment and Apple Account information is governed by Apple's privacy terms.
3. How We Use Information
We use the information described above to:
- Provide, maintain, configure, and secure Zevqulani VPN;
- Save app settings and operate service-side functionality;
- Route supported traffic according to app features;
- Display, measure, and protect advertising;
- Understand feature use and improve app performance;
- Detect, diagnose, and fix crashes and technical problems;
- Deliver notifications;
- Verify purchases, restore entitlements, and support subscriptions;
- Respond to user-initiated feedback and support requests;
- Comply with applicable law and enforce our Terms of Use.
4. How Information Is Shared
We may disclose information to service providers that help us operate the app, including cloud and VPN infrastructure providers, Google AdMob, Firebase, analytics and crash-reporting providers, push-notification providers, and Apple. We may also disclose information if required by applicable law, a valid legal process, or to protect users, the public, our rights, or the security of the Service.
We disclose only information we actually hold and are legally required or otherwise permitted to provide. Because we do not store the VPN activity data listed in Section 2.4, we cannot provide records we do not possess.
5. Sale and Advertising Sharing
We do not sell personal information or VPN browsing data. Personalized advertising may involve disclosures or cross-context behavioral advertising that are treated as "sharing" or "targeted advertising" under some privacy laws. You can limit this activity by denying or disabling tracking permission in iOS or iPadOS settings and by using privacy controls made available by Google or Apple.
6. Legal Bases
Where applicable law requires a legal basis, we process information as necessary to perform our contract with you, with your consent (including ATT permission where applicable), for our legitimate interests in operating and securing the Service, and to comply with legal obligations. You may withdraw consent through the relevant device or provider controls; withdrawal does not affect processing already carried out lawfully.
7. Data Retention
We retain service identifiers, cloud settings, operational records, analytics, diagnostics, purchase-related information, and notification information only for as long as reasonably necessary for the purposes described in this Policy, including security, support, fraud prevention, legal compliance, and dispute resolution. Support emails are deleted after the issue is resolved, subject to the limited exceptions stated in Section 2.3. Retention by Apple, Google, and other providers is governed by their respective policies.
8. Security
We use technical and organizational safeguards appropriate to the nature of the Service. Zevqulani VPN includes a tested Kill Switch and DNS Leak Protection. No method of transmission, storage, or security control is completely secure, and we cannot guarantee absolute security or anonymity.
9. International Processing
Our service providers may process information in countries or regions other than where you live. Where required, we use contractual or other recognized safeguards for international transfers. Third-party providers are responsible for the transfer mechanisms described in their own policies.
10. Children
The Service is not directed to children who are below the minimum age permitted to consent to digital services or data processing in their country or region. If local law requires permission from a parent or guardian, the user may use the Service only with that permission. If you believe a child has submitted personal information to us through support or feedback, contact us so that we can review and delete it where required.
11. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, withdraw consent, and complain to a data-protection authority. These rights may be subject to legal exceptions.
To make a request concerning information controlled by SynergyLink, email xiulian@hksynergylink.com. We may need enough information to verify and respond to your request. For information controlled by Apple, Google, or another provider, use that provider's privacy controls or contact channels.
12. Third-Party Links and Services
The app may contain advertisements or links to third-party services. We do not control third-party content or independent privacy practices. Review the applicable third party's terms and privacy policy before providing information.
13. Changes to This Policy
We may update this Policy to reflect product, legal, or operational changes. We will post the revised Policy with a new "Last Updated" date. If a change materially affects your rights, we will provide additional notice where required.
14. Contact Us
Company: SynergyLink (HK) Limited
Product: Zevqulani VPN
Email: xiulian@hksynergylink.com